For acute crises that are imminently life-threatening, call 9-911 from a land-line campus phone.
Walk-in psychological emergency services are available at the Health Center from 8:30 a.m. until 5:00 p.m. on weekdays only. Tell the receptionist that you are in crisis and need to see the on-call counselor as soon as possible.
Telephone Emergency Services 24/7
In the event of acute crises an on-call counselor is always available by phone 24 hours a day, 7 days a week, when classes are in session (not during Winter Break, Spring Break, or summer months when the Health Center and Psychological Counseling are closed).
During Health Center hours (8:30 a.m. – 9:00 p.m. weekdays and 1:00 p.m. – 8:00 p.m. on Saturdays and Sundays), call the Health Center at x2206 and explain that you need to talk to the on-call counselor. The counselor will be notified and call you back at the number you have given.
You can access the on-call counselor by calling Campus Safety at x4444. Just give the dispatcher a number where you can be reached. You don’t need to give your name or any details of the situation to the dispatcher. The on-call counselor will call you back in a timely fashion.
What to Expect
The on-call counselor will help you determine what care you need and how and where to get it. In many instances just talking through a crisis situation with the counselor is all that is needed. The counselor will determine with you if further intervention is appropriate. In some cases, for instance, the counselor will help a distressed student formulate a plan, including resources for support, to get through a night or weekend until the student can be seen in person on the following working day. If it is determined that a distressed student should meet with a professional counselor face to face immediately, the student will go to the Emergency Department of North Adams Regional Hospital to be seen by a member of the Crisis Team of the Brien Center for Mental Health & Substance Abuse Services for evaluation and treatment. The counselor will facilitate that process.
Please note that Emergency Services are not available during Winter Break, Spring Break, and summer months when the Health Center and Psychological Counseling are closed. At these times, students staying in the local Williamstown area, who have an emergency of a psychological nature, should go to the Emergency Department of the North Adams Regional Hospital to meet with a member of the Crisis team of the Brien Center for Mental Health & Substance Abuse Services for immediate evaluation and treatment.