Transportation to/from Medical Appointments

This service is for non-emergency medical services only. For Emergency Help, Dial 911 from any campus phone.

Service Guidelines

1. Purpose:
   This service is strictly for non-emergency medical transportation and operates 24 hours/day.
2. How to Request a Ride:
   Call (413) 597-4545 during normal Health Center business hours.
   • Best practice: Call as soon as your appointment is scheduled.
   • Provide at least two weekdays’ notice to help ensure availability.
3. Urgent Care Clinic Needs:
   Calls for Urgent Care Clinic transportation may be made at any time.
4. Be Prepared to Provide:
   • Your name
   • A call-back number
   • The street address and name of the clinic/business
   • The time of your appointment
5. Pickup & Drop-off Locations:
   • All rides depart from and return to either:
     • Thompson Health Center
     • Hopkins Hall / Campus Safety & Security
   • No other locations are permitted.
6. Wait Times:
   • As vehicles are shared and responding to multiple calls, there may be wait times for return trips.
   • Discuss timing directly with your driver to plan accordingly.

 

If you’re unable to keep your appointment, please call to cancel or reschedule—this helps ensure others can use the service when needed.